Below, we have provided answers to a list of questions and concerns most of our customers usually have regarding their vehicle shipping needs, but probably not all. Our professional staff will answer any questions you may have in order to serve you better. We hope the answers below will be informative so you experience with us is pleasant. For other questions, please call.

Question: What are the port and clearance charges?

Answer: These are offloading and documentation fees are charged by the destination country. Each country differs.

Question: Will anybody assist me when my vehicle arrives?

Answer: Yes, we have clearing agents at all ports that can assist you but you can do the clearing yourself if you choose.

Question: Can anybody pick up the vehicle at destination Port?

Answer: You can designate any person to pick up the vehicle but you must advise us so that we can enter his or her name as the receiver.  They will be required to identify themselves and present the Title.

Question: Do we provide Marine insurance?

Answer: Yes, we do. Please call or email our offices for details.

Question: Can I load my car with personal possessions?

Answer: If you are shipping your vehicle in a shared container you will be permitted to pack goods into the car. These goods are sent under your own risk and cannot be insured. If you ship your vehicle in a container on its own you can pack the vehicle and the container with your goods, which can be insured.

Question: Can bad weather affect the condition of my vehicle?

Answer: Shipping containers, which are not airtight, are subject to changing weather patterns. This can result in the growth of moss on your upholstery. To avoid this, we suggest that you cover your seats with a sheet or cloth.

Question: Are you able to guarantee delivery dates?

Answer: Most of the time we are able to give you expected arrival dates. However, sometimes due to; customs delays, ships canceling their departures, or in the event of lack of enough freight available for consolidated shipments delays can occur.
ARRIVAL TIMES ARE NEVER GUARANTEED.
Customers are asked NOT to book air flight tickets according to the estimated arrival dates. Although we are usually on target, there are no refunds or deductions in price for delays.

Question: Do I pay import duties and taxes?

Answer: Please note that returning citizens or foreign buyers may be subject to import duties and taxes. Each and every country has different laws so we urge you to contact the embassy of the respective country to clarify the matter. We will be available to advise you on some countries.

Question: What level of gas should be left in my tank?

Answer: Please keep your gas tank at 1/4 of a tank or less. For safety, full tanks will be emptied.

Question: What is a custom clearance broker?

Answer: A customs clearance broker is capable of passing your vehicle through the formalities of the country of destination. We suggest you employ their services to make it easier for you. Depending on the country, we can sometimes direct you to the contact information.